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How We Work With Patients’ Families
Our private patient transport vehicles at EMA

Working with patients families

Our transport services at EMA aren’t designed only to accommodate the needs of a patient. While patients are always our priority, our team aims to work closely alongside any family for the smoothest journey possible. We understand that you’re equally concerned about your loved one’s health as we are, and the staff at EMA Patient Transport will closely support you. Should you be considering hiring our patient transport services, this is how we work with patients’ families.

A Guest Is Welcome On All Journeys

EMA Patient Transport is happy to accommodate a family member or a friend on emergency and non-emergency patient transport services. No matter how short or long the journey, you’ll be able to keep your loved one company! Though we have entertainment on board and the option for music, nothing is quite as comforting as the hand of a friend or family member.

Regular Updates Are Available

The EMA team are available through a 24-hour phone line, so you can rest assured that you’ll be able to receive an update on any journey from us. There isn’t enough space for the entire family in our modern ambulances. Still, real-time updates on our patients during long trips will give you plenty of peace of mind. We’ll give you as much information as we can manage!

Tailored Journeys Are The Standard

As our patient’s family, you know better than anybody what they require for a stress-free trip. If you have any special requirements for our private ambulance, we’ll do our best to accommodate your requests. We’ve got oxygen tanks on hand if your loved one struggles to breathe unassisted, trained staff to administer any medication, and options for entertainment to brighten up the drive.

Pick-Ups and Drop-Offs Are Flexible

With EMA Patient Transport, you can rest assured that your family member will not be left stranded at the hospital. We’ll ask you how long any appointments are likely to be, and we’ll wait for our patient to finish their treatment to pick them up immediately. You won’t need to stress getting a taxi service or rushing to pick your family member up yourself. We’ve got you covered!

Security Is The Main Priority

Our Patient transport service looks to keep individuals secure and safe first and foremost. Even if you don’t feel capable of protecting your loved ones from themselves, we’re trained to maintain security and safety on any journey we undertake. We employ safety equipment when travelling to the hospital that isn’t available to you domestically, so you can relax knowing your family member is in capable hands.

Service Is Door-To-Door

Any private patient transport we offer can come straight to your doorstep. You’ll be able to assess the vehicle for yourself before we set off on any journey and meet the staff that’ll be taking care of your family member. The team at EMA Patient Transport want to minimise any disruption to your day, so you know arrival and departure will be prompt but friendly. The aim is always to keep the effort required from you to a minimum!

Arranging A Journey Is Easy

Family members are often the people to arrange transport services with our team. We’ve done our best to streamline the process of organising an ambulance, and we’d be thrilled to answer any questions you may have along the way. Even if you’re unsure what you require, our friendly and helpful team will do their best to accommodate you.

To Book your transport or for more information, call us on 0800 634 1478, email us, or complete a form on our website.

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