Five Star Health Care Home Transport Collaboration
EMA Patient Transport, a private ambulance company offering a wide range of non-emergency private ambulance services is committed to delivering exceptional care home transport services focusing mainly across the South of the UK. Privileged to work with many care home groups, EMA are always keen to build relationships and collaborations with them to ensure their residents receive the same five star treatment when travelling in one of EMA’s private ambulances.
Introducing EMA’s Collaboration with Avery Healthcare
EMA Patient Transport is proud to work in partnership with Avery Healthcare, one of the UK’s leading care home providers, recognised for delivering award-winning residential, nursing, dementia, and respite care. This collaboration ensures that residents across Avery’s beautifully designed, purpose-built homes benefit from dependable, professional care and nursing home transport services for new and current residents, hospital discharges, appointments and even special occasion trips.
Together, EMA and Avery Healthcare aim to set the standard for continuity of care by providing a seamless, safe, comfortable experience for every journey.
Avery Healthcare is a leading UK provider of luxury care homes, dedicated to enriching lives through compassionate, high‑quality care. Their purpose‑built residences offer a nurturing and engaging environment where residents can thrive, enjoy independent living, and remain connected to their communities. With care options ranging from residential and nursing to dementia, respite and convalescence, Avery’s experienced teams prioritise dignity, comfort and meaningful activity every day. For more on their homes and philosophy, visit the Avery Healthcare website.
EMA’s many recent visits to many prestigious care and nursing homes across the last couple of years, have demonstrated the organisation’s dedication to supporting residents, families, and care home staff with safe, reliable, and professional private ambulance transport solutions. See below for a number of EMA’s Avery Healthcare visits over the last year.
Seamless Transfer to Chertsey Parklands Manor Care Home
In June 2024, EMA Patient Transport completed a successful private ambulance transfer of a resident from HCA Healthcare UK’s The Wellington Hospital – South to Chertsey Parklands Manor Care Home, located in Chertsey, Surrey. The journey was delivered with the utmost care and efficiency, supported by excellent coordination from both hospital and care home staff.
Chertsey Parklands Manor offers residential, nursing, dementia, and respite care in a modern, purpose-built setting with spacious suites and landscaped gardens.
Networking at Cliveden Manor Care Home
In July 2024, EMA’s Managing Director, Sam Easy, attended a business networking breakfast at Cliveden Manor Care Home in Marlow, Buckinghamshire. The event brought together a range of professionals and care organisations for a morning of valuable business discussion and great friendly conversations.
Cliveden Manor provides luxurious residential, nursing, dementia, and respite care, complemented by a vibrant community atmosphere and premium amenities.
Building Partnerships at Fleet Hall Care Home
Also in July 2024, EMA’s Managing Director Sam Easy, visited Fleet Hall Care Home in Fleet, Hampshire, for a networking event hosted by Client Relations Manager Melody Laver-Snape. Discussions focused on how EMA’s care home transport services can support the mobility and well-being of residents.
Fleet Hall specialises in residential, dementia, and respite care, offering a homely environment with high-quality facilities including a bistro, salon, and garden spaces.
Collaborating with Frognal House Care Home
In July 2024, EMA visited Frognal House Care Home, situated in Sidcup, Kent, to explore partnership opportunities with Client Liaison Manager Reece Brooks. The visit included a home and ambulance tour, with discussions about enhancing resident care home transport services.
Frognal House provides residential, nursing, dementia, and respite care in a thoughtfully restored period property surrounded by landscaped grounds.
Demonstrating at Moorlands Lodge Care Home
In August 2024, EMA Patient Transport visited the exceptional Moorlands Lodge Care Home, located in Hindhead, Surrey. During the visit, EMA’s Managing Director Sam Easy and Marketing Manager Andy Smith met with Client Liaison manager Simon Cracknell and his wonderful team, to discuss how EMA’s specialist care home transport services can best support the needs of their residents.
The team also demonstrated one of EMA’s specialist private ambulances, providing staff and residents with a firsthand look at the equipment and comfort available on every journey. The collaboration highlighted EMA’s continued commitment to delivering safe, professional, and personalised patient transport to those living in care settings.
Moorlands Lodge is renowned for its beautifully designed interiors, vibrant resident lifestyle, and high standards of residential, nursing, dementia and respite care – all of which reflect the level of quality and attention that EMA also delivers through its transport services.
Why Do Care Homes Choose EMA Patient Transport?
Care homes across the UK consistently choose EMA Patient Transport for their residents’ transport needs due to the company’s unwavering commitment to safety, professionalism, and personalised care. EMA’s experienced private ambulance crews, many with backgrounds in the care sector or emergency services, ensure that each journey is conducted with the highest standards of safety and comfort. Their private ambulance vehicles are fully equipped to accommodate a broad range of mobility issues, including specialist wheelchairs and stretchers, ensuring residents’ needs are met with precision and care.
A Company and Staff That Really Care
Beyond the technical aspects, EMA is renowned for its personable service. Their private ambulance crews often wait with patients during appointments, ensuring timely returns to care homes and eliminating unnecessary waiting times that can be detrimental to a patient’s health. This level of attentiveness from EMA’s specialist team, extends to open communication with care homes, residents, and their families, fostering trust and ensuring that everyone is informed and comfortable with the transport process.
Special Requests
EMA’s dedication to accommodating special requests further sets them apart. Whether it’s facilitating trips to weddings, funerals, or even a day at the seaside, EMA goes above and beyond to ensure residents can participate in meaningful life events, regardless of medical or physical challenges. This holistic approach to private patient transport underscores why many care homes view EMA not just as a service provider, but as a trusted partner in resident care.
Customer Reviews
Getting Five star reviews on Google and Trustpilot, EMA really does set the standard high. For more insights into why care homes trust EMA Patient Transport, you can read their informative blog on why EMA’s customer reviews are important.
Connecting with Southampton Manor Care Home
September 2024 saw the EMA team visit Southampton Manor Care Home, based in Southampton, Hampshire, for a community engagement session. Residents and staff were given the opportunity to learn more about EMA’s bespoke private ambulance services and the benefits it would bring to the care home.
Southampton Manor provides a comprehensive range of care services including residential, nursing, dementia, respite, and palliative care.
Supporting Residents at Rivermere Care Home
In November 2024, EMA Patient Transport’s senior Operations Manager Lisa Ward and Operations Manager Matt Ballard visitedAvery Healthcare’s wonderful Rivermere Care Home in Sevenoaks, Kent, to discuss how their services could support current and future residents. The visit included a care home and private ambulance tour with conversations with staff about collaborative opportunities.
Rivermere provides residential, dementia, and respite care within a modern care setting, surrounded by scenic greenery and community amenities.
Visit to Sonning Gardens Care Home
In February 2025, EMA’s Managing Director Sam Easy visited Sonning Gardens Care Home, located in Reading, Berkshire, and was warmly received by Client Liaison Manager Sarah Townsend. During the visit, Sam had the opportunity to explore this stunning, purpose-built care home and discuss how EMA can support residents, families, and staff with their care and nursing home transport services.
Sonning Gardens delivers luxurious residential, nursing, dementia, independent living, and respite care, all set in beautifully landscaped grounds.
A Tour of Winchester Heights Care Home
In Feb 2025, EMA Patient Transport’s Operations Manager, Matthew Ballard, visited Winchester Heights Care Home in Winchester, Hampshire. Matthew was warmly welcomed by Client Liaison Manager Dawn Saunders, who provided a tour of the care home’s impressive facilities and introduced the EMA team to staff members.
Following the tour, Matthew showcased one of EMA’s private ambulances, highlighting the high standards of cleanliness, comfort, and the specialist equipment onboard that supports safe, dignified journeys. The visit concluded with a discussion on how EMA’s care and nursing home transport services can support both current and future residents of Winchester Heights.
Winchester Heights offers exceptional residential, nursing, dementia, and respite care in a modern, purpose-built setting. The partnership between Avery and EMA continues to demonstrate a shared commitment to quality, comfort, and professional care at every stage of the resident journey.
Visit to Wandsworth Common Care Home
In March 2025, EMA Patient Transport visited Wandsworth Common Care Home. Managing Director Sam Easy met with Home Manager Will to discuss how EMA’s specialised transport services can support the care home’s residents. The visit included a demonstration of EMA’s private ambulance features, emphasising comfort and safety for patients.
Wandsworth Common Care Home offers luxurious residential, nursing, and dementia care in a beautifully restored Victorian building. Its commitment to exceptional care aligns seamlessly with EMA’s dedication to providing dignified and reliable patient transport services.
Visit to Chorleywood Manor Care Home
In March 2025, EMA Patient Transport visited Chorleywood Manor Care Home in Chorleywood, Hertfordshire, where Managing Director Sam Easy was welcomed by Client Liaison Manager Tracy Moore. The visit included a tour of the home and a demonstration of EMA’s modern private ambulance, showcasing the equipment and personalised care residents can expect during journeys.
Chorleywood Manor provides exceptional residential, dementia, and respite care in elegant surroundings. The visit highlighted the shared commitment between EMA and Avery Healthcare to ensure every transition and transport experience is delivered with comfort, dignity, and professionalism.
Visit to Southbourne Beach Care Home
In March 2025, EMA Patient Transport’s Managing Director, Sam Easy, visited Southbourne Beach Care Home in Kent, part of the Avery Healthcare group. During the visit, Sam met with the care home team to discuss how EMA’s specialised transport services can support the residents’ needs. The visit included a demonstration of EMA’s private ambulance features, highlighting the comfort and safety provided during patient transport.
Southbourne Beach Care Home offers exceptional residential, nursing, and dementia care in a serene coastal setting. The collaboration between EMA Patient Transport and Southbourne Beach Care Home underscores a shared commitment to providing dignified and reliable services for residents and their families.
Visit to Purley Gardens Care Home
In April 2025, EMA Patient Transport visited Purley Gardens Care Home in Purley, South London, to carry out a resident transfer from a private home to the care facility using EMA’s specialised care home transport service. Managing Director Sam Easy and the team were warmly welcomed by Client Relationship Manager Sarah, who received a tour of the ambulance and kindly presented the crew with a goody bag.
Purley Gardens offers outstanding residential, dementia, and respite care in a beautifully appointed setting. The successful transition exemplified the collaboration between EMA and Avery Healthcare, with both teams working together to ensure a safe, comfortable, and compassionate experience for the new resident.
Visit to Fleet Hall Care Home
In April 2025, EMA Patient Transport’s Managing Director, Sam Easy, visited Fleet Hall Care Home in Fleet, Hampshire. During the visit, Sam met with the care home team to discuss how EMA’s specialised transport services can support the residents’ needs. The visit included a demonstration of EMA’s private ambulance features, highlighting the comfort and safety provided during patient transport.
Fleet Hall Care Home offers exceptional residential, nursing, and dementia care in a serene setting. The collaboration between EMA Patient Transport and Fleet Hall underscores a shared commitment to providing dignified and reliable services for residents and their families.
A Visit To Bourn View Care Home
In May 2025, EMA Patient Transport’s Managing Director, Sam Easy, visited Bourn View Care Home, a stunning Avery Healthcare residence located in Birmingham. Sam met with Client Liaison Manager Grace Pritchard and toured the facilities, discussing how EMA’s private ambulance and care home transport services can support residents through safe, dignified, and professional journeys.
Bourn View offers luxurious residential, nursing, dementia, and respite care in a modern, architecturally impressive setting—perfectly aligned with EMA’s mission to provide high-quality, compassionate transport services.
Supporting Quality Care at Ascot Grange Care Home
During a recent visit to Ascot Grange Care Home in Ascot, EMA Patient Transport’s Managing Director, Sam Easy, was warmly welcomed by Client Liaison Manager Gill Bonham and the team. The visit offered a valuable opportunity to explore how EMA’s specialist care and nursing home transport services can further enhance the experience of both current and incoming residents.
Sam was given a full tour of the home, which features exceptional facilities, a warm and inviting atmosphere, and a dedicated care team. The discussion focused on how EMA’s reliable and compassionate transport solutions can support hospital discharges, appointments, and family-arranged travel — ensuring continuity of care from door to door.
A Strong Partnership Delivering Excellence in Care Home Transport
EMA Patient Transport and Avery Healthcare are working together to provide outstanding care and nursing home transport services for residents across the South of the UK. This partnership ensures that residents—whether newly arriving or departing, attending external appointments, or returning from hospital—experience timely, comfortable and dignified journeys with trusted professionals. EMA’s fully equipped vehicles and friendly, experienced team, play a crucial role in maintaining continuity of care across Avery’s award-winning network of care and nursing homes.
If you or family members need more information on the fantastic Avery Care and Nursing homes above, click on the relevant links to go to their website. You will find lots of fantastic information there as well as any contact details that you may need.
If you are a care home client liaison manager and would love to have a five star private ambulance transport service to enhance your care and nursing homes services, give EMA a ring on 0800 634 1478, fill an enquiry form out below, or visit their care home transport services page for more information.
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