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Non-emergency
Patient Transport Service (NEPTS)

EMA Transport provides a safe, professional, and secure Non-emergency Patient Transport Service for all patients.

An Efficient and Professional Patient Transfer Experience

At EMA Patient Transport, we convey patients who, for medical reasons, cannot travel by public transport or any other means to their hospital, doctors, or clinical appointment. We also offer transportation to high dependency patients with medical conditions that may require the skills and support of our trained PTS team during or after their journey. Our main priority is to provide safe and professional patient transport for a wide variety of healthcare appointments and visits. These include, but are not limited to:

Outpatients appointments

Day care

Planned admissions and discharges

Inter-hospital transfers

Our Patient Transport Service

EMA Patient Transport strives to deliver a professional service every time, emphasising the importance of care and safety of patients. Not only have we designed our transport vehicles to support this, but we also stock the appropriate medical equipment on board to deal with any potential issues and distraction materials to make the journey more accessible for those who need it. Some of the services we offer include:

Ad-hoc journeys

Shift cover

National coverage

Private bookings

Repatriation

Who Our Services Are For

At EMA Patient Transport, we believe that patient transport services shouldn’t be difficult, time-consuming, or basic. We strive to provide a comfortable service for patients and create a safe environment for travel. Our professional and reliable patient transport is ideal for a range of service providers, including:

NHS

CCGs

Local authority

Care homes

Insurance companies

We also accommodate private patients meaning you can be sure you’ve got hospital transport covered whenever you need us. EMA Transport caters to everyone, including children. You can rest assured that the patient will be in the safest and most efficient hands. We have the perfect combination of highly qualified and friendly healthcare professionals as well as safe, welcoming, and high-quality vehicles.

Our Patient Transport Vehicles

At EMA Patient Transport, all of our vehicles have been hand-built and are fully customised for our patients. Our bespoke fleet of specialist vehicles all maximise the mobility, security, and safety of all patients and staff.

Our patients’ health and safety is the number one priority, and we have prepared for many possible scenarios. That’s why all of our vehicles carry oxygen, a defibrillator, first aid kits, observation kits and more. Our team is filled with professionally trained members who are qualified to use our ambulances’ equipment if needed.

If you require a safe and secure patient transport service, our experienced team and bespoke ambulances are on hand to help. If you’re looking to enquire about pricing or availability.

Contact us today on 0800 634 1478 and choose option 3 to enquire about availability and pricing.

“Testimonials”

I would like to pass on my thanks. Both Paul and Clare were very lovely and very professional throughout. They had a look in the property to determine the best way of moving my father and causing the least trouble. Please pass on my thanks to the team he is much better in the home now. I was most impressed with the fact that I called on a Sunday night and I could actually speak to someone. I spoke to Sam twice on Sunday and it makes a huge difference when you are trying to sort transport and stressed to actually be able to speak to someone straight away. I would give EMA a 10 out of 10.
Vicky Harts (Daughter)Private Transport Booking
Vicky Harts (Daughter)
Was very happy with the service, and we thank you very much for all your patience and help. We would highly recommend EMA if anyone was looking for patient transport
Jane and RichardPrivate Transport Booking
Jane and Richard
Back in July this year your company supplied ambulance transport for my wife, Christine. She was collected from Cullompton, Dorset and taken to Exeter Hospital and returned home after her treatment. She had suffered several strokes and was recovering from a recent triple heart by-pass. The ambulance crew were Steve White and Laura. They were brilliant. They could certainly teach other crews on how to handle patients who were in pain, had mobility difficulties and so on. Well done to them and The EMA Team.
Peter and ChristinePrivate Transport Booking
Peter and Christine
I found EMA Patient Transport through some excellent reviews online. I organised transport for my grandmother Mary (Stage 5 Parkinsons) - EMA could not have been more reassuring, and very patiently took details of Mary’s needs, explained what would happen, and took time for questions. I always felt that their focus was on Mary’s wellbeing and care, and fully confident in their ability to deliver. Excellent communication, arrived on time, took great care and patience with Mary - could not have hoped for a better service!
Jamie KWest Sussex
Jamie K
EMA Patient Transport have such a calm manner and a real “can do” attitude which is just what you need at times of stress.
Sue KniftonPrivate Transport Booking
Sue Knifton
The care and attention was amazing and I will be forever grateful of how the EMA Patient Transport crew looked after my mum.
Jenefer BatesPrivate Transport Booking
Jenefer Bates
Staff were brilliant, fantastic. Mum was very happy on the journey watching a film, would love Matt and JJ to be able to pick her up on the 16th December to bring her home. I have given the details of EMA to my local Doctors surgery and to the care home mum has gone into for respite as they didn't know any transport companies locally they could use. Would highly recommend EMA.
Caroline PaulPrivate Transport Booking
Caroline Paul
Everybody was very impressed. The care home and myself included. The staff were extremely friendly towards my sister even though she suffered from travel sickness. I would definitely recommend your service. The communication was excellent.
GeraldinePrivate Transport Booking
Geraldine
Staff were very good with my husband, he was not stressed about the transfer. Was an excellent service. Thank you very much for the courtesy call.
Sally WeightmanPrivate Transport Booking
Sally Weightman

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