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Patient Transport Service (NEPTS)

EMA Transport provides a safe, secure and professional, bespoke paid for Non-emergency Patient Transport Service for all patients across: Dorset, Devon, Somerset, Hampshire, Reading, Avon & Wiltshire, Kent, Guildford & London

EMA Patient Transport ambulance crew
Showing the access ramp and the inside of an EMA private ambulance

An Efficient and Professional Non-Emergency Patient Transport Experience

At EMA Patient Transport, we convey patients who, for medical reasons, cannot travel by public transport or any other means. It is a bespoke paid for service for patients who do not qualify for free medical transport to their hospital, doctors, or clinical appointment. We also offer private patient transfer solutions to high dependency individuals with medical conditions that may require the skills and support of our trained PTS team during or after their journey. Our main priority is to provide a safe and professional paid for service, with a non emergency ambulance for a wide variety of healthcare appointments and visits. These include, but are not limited to:

Care home transfers

Day care

Planned admissions and discharges

Inter-hospital transfers

non emergency patient transport ambulance driving down a road, surrounded by trees

Our Non Emergency Patient Transport Services

Our team at EMA Patient Transport strives to deliver a professional service every time, emphasising the importance of care and safety of patients. Our non-emergency patient transport service (NEPTS) has been designed with you in mind. Not only have we developed our non-emergency ambulance vehicles to support this, but we also stock the appropriate medical equipment on board to deal with any potential issues and distraction materials to make the journey more accessible for those who need it. Some of the services we offer include:

Ad-hoc journeys

Shift cover

National coverage​

Private bookings


Who Our Non Emergency Ambulance Services Are For

We believe that private non emergency patient transport shouldn’t be difficult, time-consuming, or basic. We strive to provide a comfortable service for patients and create a safe environment for travel.
Our professional and reliable private patient transport is ideal for a range of service providers, including:


Private & Public

Local Authority​

Care & Nursing Homes​

Mental Health Sector

Our Non Emergency Private Transport Ambulance with two members of staff stood next to it

We Provide And Can Accommodate Non Emergency Patient Transport

This means you can be sure you’ve got hospital transport covered whenever you need us. EMA Patient Transport caters to everyone, including children. Rest assured the patient is in the safest and most efficient hands before, during and after their transport. We have the perfect combination of highly qualified and friendly healthcare professionals and safe, welcoming, and high-quality vehicles. 

As all of our vehicles have been hand-built at EMA Patient Transport, they’re fully customised to our patients and their needs. Our bespoke fleet of specialist vehicles maximises all our patients mobility, security, and safety requirements.

Our patients’ health and safety is the number one priority, which is why we are prepared for many possible scenarios. That’s why all of our vehicles carry oxygen, first aid kits, observation kits and more. Our team is filled with professionally trained members who can use the ambulance equipment if needed.

Our Private Patient Transport services can also be used to get to special occasions.  If a patient is bed bound or struggles for mobility they may have to miss going to an important occasion that they want to go to. We have the staff, vehicles and facilities that can take people to Weddings, Funerals, Graduation Ceremonies or just to meet friends for coffee and a chat.  Also with our Palliative Transport service, we can take you to visit that special place that means so much to you, one last time.

If you require a safe and secure patient transport service, our experienced team and bespoke ambulances are on hand to help if you’re looking to enquire about pricing or availability.

Contact us today on 0800 634 1478, email or fill out an enquiry form below to find out how we can help.

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