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For the same reason our ambulances are given the family test, the feedback we receive for both our service and team is essential to us.


EMA have been working with us through some difficult times with the demands of the pandemic but the professionalism of the staff and quality of service has never faltered. All of our requests are responded to with courtesy and good humour and the PTS service has been provided safely and efficiently.

Lynn Thornton Patient Transport Advice Service - Devon County Council


Thank you for providing a valuable service for the residents of Dorset. We appreciate the work that you put in and the positive attitude you bring.

NHS Dorset Clinical Commissioning Group Dorset CCG


Staff were professional throughout, interacted well with staff and supported us with any requests. The team were punctual, and were very patient. The level of professionalism, the speed of response and patience shown with us as we overcame issues to move on the young person.

Helen Hoggins Regional Education care Lead - Cambian Education (PVS)


I have always received the highest professional standard of care from all the EMA staff I have met. They have shown themselves able to deal with the most challenging patients, always treating them with respect and kindness and have shown exceptional skills of managing difficult or frightened patients.

Gabby Corry Approved Mental Health Professional - Bournemouth AMHP Hub, St Ann’s Hospital


I would recommend the EMA service, they are professional and very helpful and give good attention to every detail. Staff have promoted professional ways of working and promoting values and principles of person centred approaches, with showing respect to an individuals / patients welfare

Tony Rawling Approved Mental Health Professional - Borough of Poole


All the members of staff I’ve worked with have been very professional. They’ve been very sensitive towards the patients and worked hard to get them onto the ambulance in as safe and comfortable manner as possible.

Andy Morris Borough of Poole Social Services


If our team needs to plan a conveyance, EMA is our first choice. Every time we use them the service is exceptional. In an uncertain healthcare resource environment, it’s comforting to know there are elements in the plan that we can absolutely rely on.

Vinny Miller RMN Community Mental Health Nurse - Dorset HealthCare

How our patients rate our services

Would you recommend EMA Patient Transport to someone you know?
Did you feel safe and supported by EMA staff?
Were you happy with the service you received today?