For the same reason our ambulances are given the family test, the feedback we receive for both our service and team is essential to us.
If our team needs to plan a conveyance, EMA is our first choice. Every time we use them the service is exceptional. In an uncertain healthcare resource environment, it’s comforting to know there are elements in the plan that we can absolutely rely on.
Vinny Miller RMNCommunity Mental Health Nurse - Dorset HealthCare
All the members of staff I’ve worked with have been very professional. They’ve been very sensitive towards the patients and worked hard to get them onto the ambulance in as safe and comfortable manner as possible.
Andy MorrisBorough of Poole Social Services
Staff were professional throughout, interacted well with staff and supported us with any requests. The team were punctual, and were very patient. The level of professionalism, the speed of response and patience shown with us as we overcame issues to move on the young person.
Helen HogginsRegional Education care Lead - Cambian Education (PVS)
Thank you for providing a valuable service for the residents of Dorset. We appreciate the work that you put in and the positive attitude you bring.
NHS Dorset Clinical Commissioning GroupDorset CCG
I would recommend the EMA service, they are professional and very helpful and give good attention to every detail. Staff have promoted professional ways of working and promoting values and principles of person centred approaches, with showing respect to an individuals / patients welfare.
Tony RawlingApproved Mental Health Professional - Borough of Poole
EMA have been working with us through some difficult times with the demands of the pandemic but the professionalism of the staff and quality of service has never faltered. All of our requests are responded to with courtesy and good humour and the PTS service has been provided safely and efficiently.
Lynn ThorntonPatient Transport Advice Service - Devon County Council
I have been using EMA Patient Transport for some 3 years now for a range of different jobs. The crews are always attentive and proportionately conscious of risk management, meaning you feel the person being conveyed is in safe hands. I would highly recommend EMA transport who are always my first choice!
Poppy TomalinAMHP/Acting Practice Manager - BCP Council
How our patients rate our services
Would you recommend EMA Patient Transport to someone you know?
Did you feel safe and supported by EMA staff?
Were you happy with the service you received today?