The EMA Team: How Do We Train Our Staff?
EMA Staff training on hoist equipment

The Importance Of Staff Training At EMA Patient Transport

When partnering with or using a private patient transport provider, it is essential that you are working with a company who have a team of staff that are experienced and have undergone extensive training, to ensure both your organisation and patients are protected.

In this blog, we give an insight into the type of experience and training our staff have, to give you complete peace of mind that patients will be in the safest hands possible when travelling with EMA Patient Transport.

Private Ambulance service with EMA Patient Transport

At EMA Patient Transport, we are proud to have such a dedicated team of ambulance crew and support workers supporting our patients throughout their journey. Working directly with the patient and their loved ones, the transport team plays a pivotal role in providing the patient with best possible experience, keeping them comfortable, safe and protected whilst ensuring best practice is followed.

EMA Staff training on stretcher carrying

Why is Staff Training Important?

1. Upholding High Standards of Care

EMA Patient Transport prides itself on offering a high standard of care to its patients. Their team comprises professionals who are not only experienced but also continuously trained to keep up with the latest in patient care. Continuous training ensures that the team can handle various situations, from routine transfers to more complex cases that require specialised care.

2. Compliance with Regulations

The private ambulance sector is heavily regulated to ensure patient safety. All of our staff receive continued training in the best practices of quality and care, all in compliance with the CQC. EMA Patient Transport, for instance, emphasizes its commitment to working with AMHPs and ensuring secure transport for mental health patients. In non-emergency transport our staff may need to accommodate certain weight restrictions and have the correct amount of staff ratio to do certain patient transfers.

EMA team training with the bariatric hoist and stretcher

Regular training ensures that the staff is always compliant with the latest regulations and guidelines, ensuring patient safety and reducing the risk of any legal complications.

3. Building Trust With Patients and Families

When patients and their families see that our staff are well-trained and knowledgeable, it instills a sense of trust. They can rest easy knowing that they or their loved ones are in capable hands. This trust is invaluable in the healthcare sector, where the emotional well-being of the patient is just as crucial as their physical health.

4. Enhancing The Companies Reputation

Continuous training and upskilling of staff can significantly boost a company’s reputation in the industry. When other healthcare providers we work with and potential future clients see EMA Patient Transport invest heavily in training its staff, it sends a clear message about our company’s dedication to excellence. This shows itself in the excellent reviews we get from our very satisfied patients on Trustpilot and Google reviews.

5. Adapting To The Evolving Private Patient Transport Industry

The healthcare and private patient transport sector is continuously evolving, with new technologies, treatments, and best practices emerging regularly. Continuous training ensures that our staff at EMA Patient Transport can adapt to these changes, ensuring that patients always receive the best possible care.

EMA Patient Transport hoist training

What Type Of Training Do EMA Staff Do?

All of our staff receive continued training in the best practices of quality and care, all in compliance with the CQC.  A key focus for our organisation is ensuring the development of our staff and their skills and we support this through underground industry-recognised training on a continuous basis.

EMA Patient Transport staff, stretcher training

The learning and development never stops at EMA Patient Transport and we are always striving to better ourselves, in order to provide the best possible service to patients of all ages and with varying requirements.

Private Ambulance Transport Training

The diverse nature of the private ambulance sector can see our ambulance crew visiting a number of different non emergency patient transport scenarios everyday. Each one may and usually does, require a different approach and solution. Many of the patients using us may be struggling for or have no mobility, bed ridden or be overweight and need Bariatric Transport. All of these scenarios require different training with patient handling and how to use our specialised equipment, such as wheelchairs and stretchers.

EMA Patient Transport , Private ambulance crew with patient going into ambulance up the wheelchair ramp

The continuous training our ambulance crew do on these techniques and equipment finely tunes their skills and ensures a smooth, safe and secure private patient transport journey.

Mental Health Transport Training

All of our Ambulance crew members are trained extensively in Mental Health Transport techniques on correct procedures, dealing with multiple different patient situations, and how to transport the patients safely and securely. This includes restraining techniques if the patient resists, becomes aggressive or agitated as often happens. Also how to get the patient in and out of the vehicle safely and securely if they are uncooperative. Our staff also have an intimate knowledge of the secure ambulances, how they operate and their specific functions within the secure ambulance.

EMA Court Of protection Transport staff, assisting a patient to a secure transport ambulance

The learning and development never stops at EMA Patient Transport and we are always striving to better ourselves, in order to provide the best possible service to patients of all ages and with varying requirements and mental health issues.

Mental Health Transport Experience

Each member of our secure ambulance team has experience and history working as mental health specialists in a variety of healthcare fields.  From this experience, they have developed and honed their abilities and skills, with the help of our continuous training. Thus enabling them to resolve any issue or face any situation that may occur. 

EMA Patient Transport, mental health training, restraining techniques

From safely removing resisting patients from hospital wards, to transporting patients between Police custody suites and in the community, our team is experienced with many secure transport types and situations. The continuous training our ambulance crew do on these techniques and equipment finely tunes their skills and ensures a smooth, safe and secure private patient transport journey for all parties involved.

First Aid Training

First aid techniques, the Heimlich manoeuvre with EMA Patient Transport

One of the most crucial aspects of training at EMA Patient Transport is first aid. First aid training equips the staff with the essential skills to respond promptly and effectively to emergencies. Whether it’s a minor injury or a life-threatening situation, the first few minutes are critical. By continuously training in first aid techniques, EMA ensures that its team is always prepared for any eventuality. 

Compression techniques for CPR training with EMA Patient Transport

This rigorous training regime not only ensures that every team member can administer first aid confidently but also reinforces the company’s commitment to patient safety. In the unpredictable environment of patient transport, where every second counts, having a team that’s well-versed in first aid can make all the difference. Watch our short video on EMA staff CPR training techniques.

Skills That Go Beyond Training

Having the correct training and experience is an essential part of working within the private patient transport industry, but it also requires skills that go beyond those that can be simply taught. Our staff are compassionate, kind and caring and they always strive to ensure that our patients feel respected during their time with us.

EMA Patient Transport Ambulance crew

The EMA team are the soul of everything we do and we pride ourselves on the extensive experience and training they have undergone, to help ensure the best possible experience is provided at all times for both the patient, organisation or loved ones. 

Schedule your stress-free and comfortable journey with EMA Patient Transport Services. Contact us now by email, by phone 0808 169 7634 or fill out a request a quote form and let us provide the highest level of care and support during your medical appointments.

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